Manual

How Repairflow works.

One chapter per module, with the same names as in the app. The question mark at the top right of the app takes you to the chapter for the page you are on.

Manage

  • Dashboard

    The start screen of Repairflow, showing what needs doing today, what is running late and how your shop is doing.

    Read the chapter: Dashboard

  • Repairs

    Every repair from intake at the counter to completion and payment, as a list or as a kanban board.

    Read the chapter: Repairs

  • Requests

    The inbox for repair requests that customers submit online themselves, to review them, adjust them and turn them into a repair.

    Read the chapter: Requests

  • Calendar

    One overview of scheduled repairs, appointments, shifts, leave and tasks, so you see who does what and when.

    Read the chapter: Calendar

  • Customers

    Your shop's customer records, with for each customer the details, the repairs, the purchases and what is still outstanding.

    Read the chapter: Customers

Sales

  • Point of sale

    Ring up sales at the counter by card or cash, open and close the register and keep track of your day totals.

    Read the chapter: Point of sale

  • Receipts and invoices

    Find all your receipts, invoices and credit notes, record payments, send reminders and let customers pay online.

    Read the chapter: Receipts and invoices

  • Quotes

    Make price proposals at the till, email them with a PDF and convert them into a sale or invoice as soon as the customer agrees.

    Read the chapter: Quotes

  • Subscriptions

    Fixed contracts with customers that produce an invoice every month, quarter, half year or year.

    Read the chapter: Subscriptions

Inventory

  • Inventory

    Managing your products and parts, keeping track of and restocking inventory, printing labels and updating purchase prices through your wholesaler.

    Read the chapter: Inventory

  • Order list

    One overview of everything you need to order, per supplier, from open through ordered to received and back in stock.

    Read the chapter: Order list

Insight

  • Reports

    Viewing your revenue per period, downloading or printing the sales report for your accountant and seeing who did what in your shop.

    Read the chapter: Reports

Shop

  • Team

    Give colleagues their own login, set their role and keep track of who works with Repairflow in your shop.

    Read the chapter: Team

  • Settings

    All shop settings in one place, from shop profile and opening hours to point of sale, emails, lists and connections.

    Read the chapter: Settings

  • Customer portal

    What your customers see and do online, from tracking and signing a repair to signing in, paying and booking a repair themselves.

    Read the chapter: Customer portal

  • Display device

    A tablet at the counter on which customers sign and take photos, controlled from a repair.

    Read the chapter: Display device

  • Knowledge base and Help

    Your own reference for the team, help with questions about Repairflow, notifications via the bell and search across the whole app.

    Read the chapter: Knowledge base and Help

Also useful

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